Refund policy

Return & Refund Policy

At Amritha Jewels, we ensure that every product is carefully checked and packed before dispatch. However, if you receive a damaged product, we are here to help.

🔸 Mandatory Unboxing Video
- Kindly record a clear video while opening the package.
- This video is required as proof in case of any damage or missing items.
- The video must be taken from the start (before opening the package) without cuts.

🔸 Damaged Products
- If the product is damaged, contact us within 24 hours of delivery.
- Share the unboxing video via email or WhatsApp.
- Without proper proof, return or replacement will not be accepted.

🔸 Return / Replacement Policy
- Returns are accepted only for damaged or defective products.
- Once approved, you need to send the product back to us.
- Return shipping charges must be borne by the customer.
- After verification:
  • Replacement will be provided, OR  
  • Refund will be issued if the product is unavailable

🔸 Important Conditions
- Requests after 24 hours will not be accepted.
- Products must be unused and in original condition.
- We reserve the right to reject returns if conditions are not met.

🔸 Delivery Attempts
- Courier will attempt delivery up to 3 times.
- If returned due to customer unavailability:
  • Re-dispatch charges may apply  
  • Or store credit will be issued after deduction  

🔸 Cancellation Policy
- Orders cannot be cancelled once placed.
- If cancellation is accepted, 50% will be issued as store credit.

🔸 Contact Us
📧 amrithajewels@gmail.com  
📞 +91 7012795865