Refund policy

Refund & Replacement Policy

Important: Unboxing Video Required

Kindly take a clear video while opening your package. This video is required as valid proof in case the product is damaged upon delivery.

* We accept replacements only if the product is damaged when delivered.
* Please send the unboxing video and details of the issue to amrithajewelstore@gmail.com within 24 hours of receiving your order.
* Without valid proof, we will not be able to provide a refund or replacement.
* We carefully check each and every product multiple times for any damages or defects before dispatching the order.

Damaged Product

For products damaged during delivery, we will provide a replacement or refund, whichever is feasible for us.

* A refund will be issued only if the same product is unavailable.
* If your return/replacement request is accepted, you must immediately send the product back to our address.
* Return courier charges must be borne by the customer.
* Once the returned product is received and the return is approved, we will send a replacement of the same product.
* We will not be able to process any return or exchange if we are not notified within the specified 24-hour time period.

Courier Delivery & Undelivered Orders

We recommend that the customer, or anyone authorized by the customer, be available at the destination address provided while placing the order during the courier service timings, which are typically 9:00 AM to 6:00 PM IST.

* In case no one is available to receive the package, the courier service will make a total of 3 delivery attempts.
* If the package is returned to us after these attempts, the customer will be notified.
* To have the package sent again, the customer will need to pay the applicable shipping charges.
* Alternatively, we may cancel the order and provide a gift coupon for the amount paid, after deducting the shipping charges.
* No refund will be initiated for packages returned due to unsuccessful delivery attempts or customer unavailability.

Cancellation Policy

* Orders can be cancelled free of charge before they are shipped.
* Once an order has been shipped, it cannot be cancelled or returned.

Customer Support

For any questions regarding your order, damaged products, replacements, refunds, or cancellations, please contact our customer support team:

Email: amrithajewelstore@gmail.com

For damaged-product claims, please make sure to contact us within 24 hours of receiving your order and include the required unboxing video as proof.